.Nicolas Thélot appointed Director of Client Operations

Nicolas Thélot has just been appointed Director of Customer Operations within the Armonia Group, for the subsidiaries Phone Régie and Musea

published on 04/11/2019

This announcement, which comes a year after the appointment of Guillaume Amar as CEO, underlines the Group's desire to consolidate its reputation and leadership, particularly in France, where it was positioned as the fifth largest recruiter in 2018.

 

Nicolas Thélot is the third son of Patrick Thélot, Chairman and founder of Armonia, to join the family Group. His arrival marks Patrick Thélot's ambition to pass on the company to the next generation.

 

Nicolas Thélot graduated from KEDGE Business School in 2009 and held various commercial positions in the advertising sector for 8 years. In 2018, he joined ICTS Europe, the European leader in airport security and general safety, as Director of Development Projects. 

 

Within the Group, Nicolas Thélot will be in charge of leading and assisting the operating teams of the 27 agencies in France, Belgium and Luxembourg. He will lead the services provided to the Group's 3,500 customers by managing the commercial relationship and monitoring service quality. He will also foster synergies between the various Armonia brands.

 

"My career path will enable me to take a fresh look at our on-site operations while maintaining the Group's DNA: the spirit of service!  I am also fortunate to be surrounded by a team that is committed and loyal to the company," says Nicolas Thélot.

 

"Nicolas Thélot's main mission will be to build loyalty among our key account customers. With my help and that of his teams, he will take on the next challenges of transformation and innovation in our activities. He will also facilitate cross-selling with the Group's various brands," says Guillaume Amar, CEO of Armonia.

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      Commitments Armonia Facility Management

      In line with the Group's culture and values, we are confident in our ability to evolve and improve in order to offer all our clients a beneficial, long-lasting and caring working relationship.  

       

      We are committed from today to offer a better tomorrow, one that is more respectful of human rights. Armonia has defined its CSR strategy and Sustainable Development policy in order to assist its employees in their collective success and to be a real driving force for change in the FM service sector.

       

      We are proud of the diversity of our profiles and the diverse career paths of our talents.  

       

      This is why, since 2006, professional equality, solidarity and the continuous improvement of working conditions within our teams have been our major CSR focuses.

       

       

      CSR at the heart of our approach

      Our CSR commitments are based on three pillars: our employees, the environment and societal innovation. They are applied in a logic of progress, the power of "small steps". The aim is to continuously integrate CSR performance into our services, while respecting the sustainable development challenges specific to each of our stakeholders.

       

       

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      Driven by the group's rebranding, Armonia's employer brand reflects our desire to harmonise the development of expertise within our teams and to provide more balance of our inclusive dynamic and vector for social advancement.

       

      #ArmoniaLife is our way of life,  to unite and share our good times, illustrate our team spirit and promote, together, the experience of our employees.

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      Our employees are our strength. We believe in the importance of continuous training and expertise development for our 16,000 employees. 

      With more than 60% of our managers coming from internal mobility, we encourage our teams to train, reinvent themselves and show initiative in order to develop within Armonia or our subsidiaries.

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      Our employees define our DNA. We cultivate diversity and open-mindedness within our teams. We attach more importance to the profile and personality of our talents than to their academic background.

      At Armonia, professional equality, the fight against all forms of discrimination and respect for the work-life balance are part of the HR fundamentals we ensure professional equality.

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      Our employees are our voice. We believe in continuous improvement as a driving force for performance.

      Because our talents are best placed to tell the story of who we are, we encourage exchanges between employees and potential new recruits. Our Ambassadors programme provides this dynamic, both externally and internally.

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