.reception, event & retail
A smile, a listening ear, responsiveness.
We know that a relationship begins with a warm and personalised first impression.
Our hospitality service is tailormade for each type of guest. We assess your audience and their needs in order to adapt our methodologies and guarantee the emotion you are looking for and expect. Armonia's mission is to be a vector of your brand image, whatever the place or circumstances in which we provide hospitality to your targets (your offices, your events, your third party venues, your exhibitions, your trips, etc.).
Our assistance :
We recruit, train and supervise our teams by integrating your needs and specificities. In addition to guaranteeing you continuity of service, our local managers ensure permanent monitoring of the services provided. The monitoring of our regular and optimised performance plans enables us to place your satisfaction at the heart of our services:
• Recruitment of qualified profiles
• An adapted activity training
• Local management
• A regular and optimised performance plan
• Continuity of service guaranteed
This unique offering is the result of the unfailing commitment and assistance of our teams, trained to the highest standards and selected specifically to devise a team that is tailored to your needs.
Present in more than 25 agencies in France and Europe.
loyal customers in Europe
As players in the service sector, industry, events management, the cultural and leisure sector, airports, railways and retail, we integrate the specific characteristics of each sector thanks to a brand strategy based on our sector and activity expertise.
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Internationally renowned events managed each year, providing hospitality and assistance to a wide range of audiences.
smiles distributed every day
Hospitality also means attention to detail, thoughtfulness and emotion. Our teams and talents are selected, assisted and trained so that our hospitality is synonymous with a positive and lasting impression.
Visitor hospitality and telephone reception are strategic issues to enhance your company's image and your employee experience.
First contact with your brand, at Armonia, we leave nothing to chance.
Today, our service is based on technological tools enabling productivity gains and information proficiency.
Our multi-skilled teams provide you with a service that goes much further than just hospitality by always placing customer satisfaction at the heart of their challenges.
• Visitor hospitality
• Dynamic and mobile hospitality
• Telephone reception
• Management of meeting rooms
• Management of mail, envelopes and parcels
• Discretion in booking taxis
• Small assistantship
For a congress, a trade fair, a sports event or a roadshow, Armonia brings its expertise, its tools and its signature to bear on your brand. We know how to conceptualise and produce an event from A to Z.
We have a pool of more than 12,000 professionals in Europe, capable of intervening anywhere, in any language and in a hurry. Our Event department also knows how to put together project teams, whatever your project.
Our missions for your event
• Event organisation
• Reception and visitor experience
• Logistics and travel
• Catering and entertainment
• Scenography and floral decoration
• Sound and lighting
• Technical control and audiovisual production...
Managing the reception of the public during international, sporting, cultural, political and professional events is part of our expertise in the field. We know the requirements of high-profile events and we know how to meet them with professionalism and quality to enchant the visitor experience.
The deployment of a sales promotion campaign, a product launch or a street marketing operation requires very specific management and support to ensure its success.
Our Armonia experts guarantee a proven marketing approach and provide you with the benefit of their field experience to optimise the ROI of your operations.
The steps of our cooperation
• Definition of strategic objectives
• Campaign management
• Creation of the specifications
• Production of gifts, leaflets, goodies
• Promotional and commercial activities
• Reporting and field feedback...
Together, we define your consumer pathways in order to deploy, manage and measure the appropriate activities to support your marketing and sales strategy.
.reception in a cultural environment
In a museum, a zoo, a historical site, a leisure area, the visitor experience is above all a story of emotions.
As a specialist in welcoming the public, Armonia offers its expertise to improve and develop the attendance of your spaces.
Whether it's a permanent, seasonal or event-based project, our teams can adapt to any location and any context.
• Flow and queue management
• Receipt and ticketing
• Reservation and group management
• Animation and cultural mediation
• Operators of rides and attractions
• Lecturers and Guides
• Shop sales
Our teams are recruited and trained to create value in areas such as raising awareness of the right reflexes in terms of security and safety in an ERP (thanks to our Aware application), conflict management (via regular training) or welcoming disabled visitors (LSF and PRM).
.airport and railway reception
As a partner of airlines, airport managers, service providers in this sector or railway companies and stations, Armonia masters all stages of the passenger experience in order to offer a smooth and serene journey to each traveller, while integrating the specificities of these environments in terms of security, safety and public density.
Our main missions
• Passenger reception: flow management and passenger satisfaction
• VIP reception, frequent flyer lounges and lounges
• Assistance during stopovers
• Passenger check-in, connections, disembarkation
• PRM assistance
• VIP accompaniment at the request of a luxury company
• MAS reception
• Duty free shop reception and sales advice
• Handling and logistics (trolleys, taxis, etc.)
Belonging to the same group as ICTS Europe, the European leader in air safety and security, we bring an international perspective and benefit from best practices in passenger experience.
.hotel reception, concierge and hospitality management
As a continuation of our clients' strategy to attract and retain employees, Armonia transforms your workspace into a place to live. The reception area is positioned as a hotel reception, centralising all the requests of the occupants and offering them a differentiating service approach.
• On-site or digital concierge service
• Service kiosk (luggage storage, onboarding, gym, etc.)
• Internal communication and event
• Wellness corner
• Hotel reception and campus managemen
• Room service et F&B
• Rooming list, check-in, check-out
• Bailiff & Driver
Our hospitality teams operate in a spirit of shared responsibility that we call "ONE TEAM". At the heart of our service: the symmetry of attention.
.customer relations centre
At the heart of current issues, customer relations, whether internal or external, are part of the know-how that we put at the service of your image and your customer satisfaction.
• Administrative and commercial reception (remote switchboard)
• Hotline 24/24h & 7/7d
• General services helpdesk
• Audit and quality control